Privacy Policy

Last updated: May 30, 2026

This Privacy Policy explains how Cold Video Caller collects, uses, stores, and shares information when you use the website, account portal, prospect search dashboard, admin tools, and related services.

Information we collect

• Account information, including name, email address, password authentication data handled by our auth provider, role, status, and security settings.
• Workspace activity, including searches, criteria, selected markets, viewed results, profile status changes, credit ledger events, and admin actions.
• Prospect data returned by configured data providers, including profile names, headlines, locations, profile URLs, profile summaries, booking links, and provider metadata.
• Technical information, including IP address, device and browser data, log events, cookies, session identifiers, and error diagnostics.
• Support and communications content you send to us.

How we use information

• Provide authentication, account access, security controls, and two-factor authentication.
• Run prospect searches, detect booking links, summarize results, and suppress booked or hidden profiles from repeat work.
• Track credits, provider usage, billing readiness, audit history, and abuse prevention.
• Maintain, secure, debug, and improve the service.
• Communicate service notices, support responses, policy changes, and account updates.

Prospect and provider data

Cold Video Caller may process public or provider-supplied business profile data to help users identify relevant prospects with booking paths. Users are responsible for ensuring their use of prospect data complies with applicable law, platform rules, outreach rules, and their own compliance obligations.

Cookies and similar technologies

We use cookies and local browser storage for sign-in sessions, security, preferences, sidebar state, theme settings, and basic service operation. See the Cookie Policy for more detail.

Sharing information

We may share information with service providers that help us operate the service, including hosting, database, authentication, email, analytics, logging, payment, and data-provider services. We may also disclose information if required by law, to protect the service, to prevent abuse, or as part of a business transfer.

Retention

We keep account, audit, credit, and workflow records for as long as needed to provide the service, meet legal obligations, resolve disputes, enforce agreements, and preserve security history. Prospect results and provider logs may be retained to support suppression, billing, auditing, and debugging.

Security

We use administrative, technical, and organizational controls designed to protect information. No system is perfectly secure, and users should keep account credentials confidential and enable available security features.

Your choices

You may update account information in the account area, request access or deletion where applicable, and control certain browser storage through your browser settings. Some records may be retained where required for security, legal, billing, audit, or compliance reasons.

International processing

Information may be processed in countries different from where you live or operate. By using the service, you understand that information may be transferred and processed where our service providers operate.

Children's privacy

The service is intended for business users and is not directed to children.

Changes

We may update this policy from time to time. Material changes will be reflected by updating the date above or by providing notice through the service.

Contact

Contact the Cold Video Caller operator through the support channel listed in your account, order form, or service communication.